// SUPPORT

FREQUENTLY ASKED QUESTIONS

Everything you need to know about SolEdgeBot.
Can't find your answer? Contact us on Telegram.

What is SolEdgeBot? +
SolEdgeBot is an automated trading signal service for SOL/USDT Perpetual Futures. Our strategy (Chandelier Exit v4.3) runs on a 2-hour timeframe and generates high-quality entry and exit signals.

Tier 1 subscribers receive signals via Telegram and execute trades manually.
Tier 2 subscribers have a fully automated bot that places orders directly on their exchange via API — no manual action required.
How many signals can I expect per month? +
SolEdgeBot typically generates 2 to 3 high-quality signals per month. We do not overtrade — every signal must pass multiple filters (ADX, WaveTrend, HTF trend, volume, order blocks) before being sent.

Quality over quantity. A few well-timed trades outperform dozens of mediocre ones.
Which exchanges are supported? +
SolEdgeBot currently supports the following exchanges for Tier 2 (Full Auto):

  • Bybit — recommended, best tested
  • Gate.io
  • KuCoin — requires API Key + Secret + Passphrase
  • Kraken

Tier 1 (Signals) works with any exchange — you execute trades manually.
Is my money safe? Can SolEdgeBot withdraw my funds? +
No — SolEdgeBot can never withdraw your funds. Your API keys must be created with trading permissions only. Never enable withdrawal rights on the API key you provide to SolEdgeBot.

Your funds always remain in your own exchange account. SolEdgeBot can only open and close positions on your behalf.
⚠ Always verify your API key has NO withdrawal permissions enabled before entering it.
What trading pair does SolEdgeBot trade? +
SolEdgeBot trades exclusively SOLUSDT Perpetual Futures on a 2-hour timeframe. The strategy is specifically optimized for SOL/USDT and is not designed for other pairs.
Does the bot set leverage automatically? +
No — you must set leverage yourself before the bot starts trading. SolEdgeBot only places entry and exit orders. It does not change your leverage settings.

Before activating the bot, go to your exchange → SOLUSDT Perpetual → click the leverage button and set your preferred leverage.

✅ Recommended leverage: 5x or 10x
⚠ If you don't set it, your exchange will use its default — which may be higher than you expect.
Which margin mode should I use — Cross or Isolated? +
Always use Isolated margin.

  • Isolated — only the margin allocated to that specific position is at risk. If it gets liquidated, the rest of your balance is safe.
  • Cross — your entire account balance is used as margin. A liquidation could wipe out your full balance.
⚠ Always set margin mode to ISOLATED on SOLUSDT before the bot places its first trade. The bot does not change this setting.
Can I close a position manually? +
Yes, absolutely. You can always log into your exchange and close a position manually at any time. The bot will continue operating normally — it will simply open the next position when the next signal arrives.
Can I add funds to my account? +
Yes. You can deposit additional funds to your exchange account at any time. The bot calculates position size based on 90% of your current equity at the moment of each trade — so any added funds are automatically included in the next trade.
What happens if the bot misses a signal? +
If a signal fails to execute (e.g. due to a temporary connection issue), the bot will retry automatically. If it still fails after multiple attempts, you will receive a Telegram notification with the error details.

You can then manually place the trade on your exchange if desired.
Does the bot place a stop loss on every trade? +
Yes. Every trade includes an automatic stop loss placed directly on the exchange. The stop loss is calculated using ATR (Average True Range) to adapt to current market volatility — with a minimum of 3%.

✅ Your downside is always protected. Capital preservation is our first priority.
How do I receive the signals? +
All signals are delivered via Telegram. After registration you will receive a welcome message from our bot (@SolEdgeBotSignals_bot) with your access token.

Make sure you have sent /start to the bot before registering — otherwise it cannot send you messages.
📖 Full setup guide: soledgebot.com/telegram-setup
What information does a signal contain? +
Each signal includes:

  • Direction — LONG or SHORT
  • Entry price — current SOL/USDT price
  • Stop loss level — ATR-based protection level
  • Take profit targets — TP1 through TP5
  • Chart snapshot — visual context of the signal
Do I have to follow every signal? +
No — the decision is always yours. We provide the signal with full context, but you decide whether to act on it. We recommend always using the provided stop loss level if you do enter a trade.
What leverage should I use when following signals manually? +
We recommend 5x to 10x leverage with Isolated margin. Never use Cross margin for leveraged futures trading.

⚠ Higher leverage = higher risk. Only trade with capital you can afford to lose entirely.
How do I cancel my subscription? +
You can cancel your subscription at any time via your account dashboard.

1. Log in at soledgebot.com/account
2. Click "Manage Subscription"
3. You will be redirected to the Stripe portal where you can cancel

Your subscription remains active until the end of the current billing period. No refunds are provided for partial months.
What happens when my license expires? +
When your license expires, the bot will stop trading and you will no longer receive signals. Your exchange account and funds are not affected — only the bot access is deactivated.

To reactivate, simply renew your subscription via soledgebot.com/register.
Can I upgrade from Tier 1 to Tier 2? +
Yes. Contact us via Telegram to upgrade your account. You will need to provide your exchange API keys for the Full Auto bot to be activated.
Can I change my exchange after registering? +
Yes. Contact support via Telegram with your new exchange name and API keys and we will update your account.
Is there a free trial? +
There is no free trial at this time. However, you can follow our Telegram channel to see live signals before subscribing.
Are the backtest results guaranteed? +
No — past performance does not guarantee future results. Backtest results are based on historical data under simulated conditions. Real trading involves slippage, liquidity constraints, and market conditions that cannot be fully replicated in a backtest.
⚠ Only trade with capital you can afford to lose entirely. Cryptocurrency futures trading involves significant risk of loss including total liquidation.
What is the average number of trades per month? +
Based on our backtest from January 2023 to April 2026 (39 months), the strategy generated 90 trades total — an average of approximately 2 to 3 trades per month.

Some months may have no trades at all if market conditions do not meet our entry filters. This is intentional — we only trade when the setup is right.
What is the win rate? +
The backtest shows a 91.11% win rate with a profit factor of 6.169 over 90 trades from January 2023 to April 2026.

📊 Backtest stats:
Win rate: 91.11% · Profit factor: 6.169 · Max drawdown: 0.18% · Total trades: 90
These figures are based on simulated historical trading and may not reflect future performance.
How does the autocompound work? +
For Tier 2 (Full Auto), the bot uses 90% of your current equity to calculate position size for each trade. This means profits from previous trades are automatically reinvested — your position sizes grow as your balance grows.

This compounding effect is what drives the exponential growth shown in the backtest results over time.

Still have questions?

Our support team is available via Telegram.
We typically respond within a few hours.

📲 Contact Support Start Now →